Warranty Policy
At FoldingBed.sg, we are committed to providing reliable and quality products. Our warranty policy covers manufacturing defects under normal residential use conditions.
1. Warranty Coverage
Our warranty covers manufacturing defects affecting:
- Metal bed frame structure
- Weld points
- Folding mechanism functionality
- Structural integrity under normal intended use
Warranty coverage applies only to products purchased directly from FoldingBed.sg.
2. Warranty Period
Unless otherwise stated on the product page:
| Product Type | Warranty Coverage |
|---|---|
| Foldable Bed Frame | 6 Months |
| Recliner / Folding Mechanism | 6 Months |
| Mattress / Cushion | Manufacturing defects only upon delivery |
| Accessories / Wheels | Limited coverage where applicable |
Warranty duration begins from the date of delivery or collection.
3. What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Cosmetic scratches, dents, or paint fading
- Rust or corrosion caused by environment or moisture
- Damage caused by misuse, abuse, or overloading
- Improper assembly by customer or third party
- Commercial or industrial usage unless specifically stated
- Water, fire, pest, or accidental damage
- Mattress softness preference changes over time
- Fabric stains, odors, or hygiene-related issues
- Unauthorized modifications or repairs
Products exceeding recommended weight capacity may void warranty coverage.
4. Warranty Claim Process
To submit a warranty claim, customers must provide:
- Order number or proof of purchase
- Photos or videos showing the issue
- Brief explanation of the problem
Our team may:
- Request additional information
- Arrange inspection
- Provide repair, replacement parts, or exchange where appropriate
Warranty claims are subject to assessment and approval.
5. Repair & Replacement
Where applicable, FoldingBed.sg may choose to:
- Repair the defective part
- Replace the defective component
- Provide a replacement item of similar value
Replacement products or parts may differ slightly due to product improvements or availability.
6. Transportation Charges
For approved warranty claims:
- Local service transport fees may still apply depending on the issue and location
- Customers may be required to return the item for inspection
- On-site servicing availability depends on product type and issue severity
7. Warranty Void Conditions
Warranty will be void if:
- Product has been modified
- Product was improperly assembled
- Product was used beyond intended purpose
- Product shows signs of misuse or overloading
- Damage resulted from negligence or accidents
8. Commercial Usage
Products used in commercial environments, dormitories, rental properties, offices, or hospitality settings may not qualify for standard residential warranty coverage unless explicitly agreed in writing.
