Privacy Policy

Welcome to FoldingBed.sg. We respect your privacy and are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act (PDPA) and applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or purchase our products and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including but not limited to:

Personal Information

Full name
Contact number
Email address
Delivery address
Billing address
Payment-related information
Order history

Website & Technical Information

IP address
Browser type
Device information
Website usage activity
Cookies and analytics data

Communication Information

WhatsApp conversations
Contact form submissions
Customer service enquiries
Warranty or return requests

2. How We Use Your Information

We may use your information for the following purposes:

Processing and fulfilling orders
Arranging delivery or installation
Providing customer support
Responding to enquiries
Managing warranty and return requests
Improving our website and services
Preventing fraud or unauthorized transactions
Sending updates, promotions, or marketing communications
Conducting internal business analysis and operations

We only collect information reasonably necessary for our business operations.

3. Payment Information

Payments made through our website may be processed via third-party payment providers.

For security reasons:

We do not store complete credit card information on our servers
Payment processing is handled through secure payment gateways where applicable

Customers are encouraged to ensure their payment information is submitted through secure internet connections.

4. Cookies & Analytics

Our website may use cookies and similar technologies to improve user experience and website performance.

Cookies may help us:

Remember user preferences
Understand website traffic and visitor behavior
Improve website functionality
Support advertising and remarketing campaigns

We may use third-party analytics and advertising tools such as:

Google Analytics
Facebook Pixel
Advertising or remarketing services

Users may disable cookies through their browser settings, although certain website functions may be affected.

5. Marketing Communications

We may occasionally send:

Promotional offers
Product updates
Sales announcements
Marketing messages via email, SMS, or WhatsApp

You may opt out of marketing communications at any time by contacting us or following unsubscribe instructions where available.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share information with trusted third-party service providers where necessary, including:

Delivery and logistics companies
Payment processors
Website hosting providers
Analytics and advertising platforms
Technical support providers

These parties are expected to protect your information and use it only for relevant business purposes.

7. WhatsApp & Communication Consent

By contacting us via WhatsApp, phone, email, or contact forms, you consent to receiving communications related to:

Orders
Deliveries
Customer support
Warranty matters
Promotions and updates where applicable

Standard messaging or data charges may apply depending on your service provider.

8. Data Protection & Security

We implement reasonable administrative, technical, and security measures to protect your information against:

Unauthorized access
Loss
Misuse
Disclosure
Alteration

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Retention of Information

We may retain personal information for as long as reasonably necessary for:

Business operations
Legal obligations
Dispute resolution
Warranty or support purposes

Information no longer required may be securely deleted or anonymized.

10. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Withdraw consent where applicable
Request deletion of personal information

Requests may be subject to verification and reasonable administrative processing requirements.

To make a request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for:

Privacy practices
Security
Content
Policies of external websites

Users should review the privacy policies of third-party websites separately.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Changes will take effect once posted on this page.

Users are encouraged to review this page periodically for updates.