Frequently Asked Questions (FAQ)
Welcome to the FoldingBed.sg FAQ section. Here are answers to some of the most common questions regarding orders, delivery, returns, warranty, and product usage.
Orders & Payments
How do I place an order?
You may place an order directly through our website, WhatsApp, or by contacting our sales team.
What payment methods do you accept?
We may accept:
- PayNow
- Bank Transfer
- Credit/Debit Card
- Other payment methods where available
Payment options may vary depending on the platform or promotion.
Will I receive an order confirmation?
Yes. Customers will receive confirmation after the order has been successfully processed.
Can I cancel my order?
Orders may be cancelled before delivery arrangements are finalized.
Once delivery scheduling, dispatch, or custom processing has begun, cancellation fees may apply.
Custom-made or special-order products may not be cancellable.
Delivery & Installation
Do you provide delivery within Singapore?
Yes, we provide delivery services within Singapore unless otherwise stated.
How long does delivery take?
Delivery timing depends on:
- Product availability
- Delivery schedule
- Peak periods
- Logistics arrangements
Estimated delivery timelines will be communicated during order confirmation.
Do you provide staircase carry-up service?
Yes, staircase delivery may be available depending on accessibility and manpower requirements.
Additional charges may apply.
What happens if nobody is available during delivery?
A failed delivery attempt may result in:
- Redelivery charges
- Rescheduling delays
- Additional transport fees
Please ensure someone is available to receive the item.
Do you provide assembly services?
Assembly or installation services may be available for selected products.
Please check with us before purchase if installation assistance is required.
Products & Measurements
How do I know if the bed can fit into my room?
Customers are responsible for checking:
- Doorway width
- Corridor access
- Lift dimensions
- Staircase clearance
- Room size
Please measure carefully before purchase.
Are product dimensions exact?
Minor manufacturing tolerances may occur.
Actual product dimensions may vary slightly from stated measurements.
Why does the product color look slightly different?
Product colors may vary due to:
- Screen brightness
- Monitor settings
- Lighting conditions
- Photography variations
Returns & Refunds
Can I return the product if I change my mind?
Due to hygiene reasons and bulky-item logistics, we generally do not accept change-of-mind returns.
Please review product specifications carefully before purchase.
What if the product arrives damaged?
Please inspect your item upon delivery and report any damage immediately.
Customers are encouraged to provide:
- Photos of damage
- Packaging photos
- Unboxing videos where possible
Are mattresses returnable?
Used mattresses, cushions, or hygiene-sensitive products are generally non-returnable unless defective upon delivery.
How long do I have to report an issue?
Customers should report delivery-related issues within 24 hours and return/exchange requests within the stated policy period.
Warranty
Do your products come with warranty?
Yes. Selected products include warranty coverage against manufacturing defects.
Please refer to our Warranty Policy for full details.
What does the warranty cover?
Warranty may cover:
- Bed frame structural defects
- Folding mechanism defects
- Manufacturing-related issues under normal residential use
What is not covered under warranty?
Warranty does not cover:
- Normal wear and tear
- Misuse or overloading
- Rust or water damage
- Improper assembly
- Cosmetic damage
- Commercial usage unless stated
Website & Privacy
Is my personal information secure?
We take reasonable measures to protect customer information in accordance with Singapore PDPA guidelines.
Please refer to our Privacy Policy for more information.
Do you use cookies on your website?
Yes. Our website may use cookies and analytics tools to improve website performance and customer experience.
Contact Us
How can I contact FoldingBed.sg?
You may contact us through:
FoldingBed.sg
Website: FoldingBed.sg
Email:
Phone: +65 63721581
